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At Kaizen, our people are our product. We match up talented individuals to challenging positions providing services to our customers. We recruit and retain our staff because we don t see people as widgets, but as assets. Kaizen believes in training and growing talent, and we encourage and help people to educate themselves and in turn provide the unique skills that our customers have come to exp...
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Job details The service Desk manager will be responsible for the operations of the System Center Service Manager (SCSM) system in support of 24/7 customer IT operations across 4 GDIT Cloud environments utilizing best practice processes to include Incident Management, Service Request, Problem Management, Change Control, Knowledge Management, and Self-Service. This individual will provide oversig...
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Job summary The ITIL Incident Manager will be responsible for all aspects of Incident Management in support of 24/7 customer IT operations across 4 GDIT Cloud environments utilizing best practice processes to include Incident Management, Service Request, Problem Management, Change Control, Knowledge Management, and Self-Service. The ideal candidate will also cross-train peers to provide coverag...
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Position overview As a trusted systems integrator for more than 50 yrs, General Dynamics Details Technology (GDIT) provides details technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approx 40,000 professi...
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Customer Service - We have six open roles for a Customer Service Representative in Rockville, MD. Bachelors Degree is required as there is a chance some positions may go perm. This position takes in-bound calls from their clients within the Financial Industry and from Brokers. These are all professional calls and are NOT from the general public. Our client uses their call center as a stepping s...
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Description: Leidos is looking for a Call Center professional for its Washington, DC office. The successful applicant will be responsible for supervising the daily operations, including telephonic intake, and resolution of requests from the general public involving issues concerning health details privacy and civil rights. Other duties will consist of developing objectives for the call center's...
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Description: This position is supporting the Department of Energy - Intelligence and Counterintelligence organization with Tier one helpdesk activities. The position supports the helpdesk at DOE/IN including the National Laboratories with a primary focus on delivering a positive customer service and support experience for all users. Clearance Requirements: Active Top Secret Clearance; SCI Prefe...
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6 hours agoLaurel, MD(12 miles)Customer Service Jobs
Description: Leidos has a career opening for a Jr. System/Network Administrator in Laurel, MD. POSITION DETAILS: Provides support for implementation, troubleshooting and maintenance of Details Technology (IT) systems. KEY RESPONSIBILITIES: *Provide Tier one (Help Desk) problem identification, diagnosis and resolution of problems. *Provide support for implementation, troubleshooting and maintena...
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Description: Leidos is looking for a Call Center Professional for its Washington, DC office. The successful applicant will be responsible for telephonic intake of, response to, and initial resolution of requests from members of the general public. Issues concerning the HIPAA statute and health info privacy will predominate, but subject matter may vary. The Call Center hours are from 8:30am - 8:...
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Looking for a rewarding and challenging career with a dynamic and growing organization? Want to be a part of a premier law enforcement agency? Dogwood Management Partners, an SDVOSB, is seeking a Tier II Help Desk Support to support the FBI in Washington, D.C. The applicant must have an active Top Secret clearance To be considered for work, a applicant must be a U.S. citizen or a permanent resi...
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Are you a TS/SCI cleared Help Desk Professional who is looking for a stable permanent position with significant opportunities for career growth in the government cleared technology field? If so, we may have the position for you. Dogwood Management Partners, an SDVOSB, is seeking such a Service Desk Professional with at least an A+ certification and a plan to obtain a Security + Certification fo...
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6 hours agoFulton, MD(14 miles)Customer Service Jobs
Friendly, helpful and conscientious person needed in our Communications Center. Responsibilities include: Answering phones (inbound call center environment). Providing friendly, knowledgeable, and prompt support for customers (internal and external). Coordinating the efforts of the service, sales, management, and administrative teams. Scheduling service calls, logging customer concerns/changes,...
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Position overview ***Only candidates with a Top Secret (TS) Clearance need apply.*** General Dynamics Info Technology (GDIT), a leading provider of systems engineering, integration, IT service operations and support solutions, is seeking talented professionals to deliver valuable services and solutions to our customers. GDIT has a great team consisting of experienced and knowledgeable managers ...
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Job details As a trusted systems integrator for more than 50 yrs, General Dynamics Info Technology (GDIT) provides details technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approx 32,000 professionals wor...
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Position details The successful applicant will perform as the Asset and Logistics Lead for the St. Elizabeths Technology Services (SETS) Program, supporting the Design/Build, and Operations&Maintenance of the Info Technology (IT) Infrastructure of the Consolidated DHS HQ Campus at St. Elizabeths. The SETS Asset and Logistics Lead will manage a team of Asset/Logistic technicians and will be resp...
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Job overview General Dynamics Details Technology (GDIT) has an opportunity for Software Architect - Technical Lead for Drupal CI/CD Pipeline Design and Deployment. The Software Architect - Technical Lead will be a specialist in the development of a tool chain that will orchestrate automated deployment, automated code testing, automated security testing, and management of a containerized deploym...
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Description A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing ef...
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CSR Servers Engineer General Summary: Responsible for the design and development of voice, video, radio-frequency, and/or data communications networks. Duties and Responsibilities: Analyzes voice, video, radio-frequency, and/or data communications networks, including planning, designing, evaluating, selecting, and upgrading operating systems and protocol suites and configuring communication med...
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Position title: Help Desk Tier 2 Work Location: Fort Belvoir, VA Clearance: Active current TS+ Please note that you must be a US citizen to apply to this job posting Education: Associates Degree in relevant computer-related position or equivalent background; Bachelor Degree in relevant computer-related position or equivalent tech background or Equivalent Field of Study: Computer Networking or E...
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Do you possess effective communication ABILITIES and CUSTOMER SERVICE background? Then YOU are just the person we are looking for! A Solutions is expanding! Due to this expansion fifteen Professional Customer Service Agents will be hired to join our busy team! We are accepting applications for applicants to work with our base of existing accounts answering customers questions and concerns. The ...
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